Micheal Grossman

Micheal Grossman is Managing Director at Social Finance. He founded and oversaw the mission-driven private credit division of New Island Capital, where, alongside his teams, he generated and structured market-rate credit transactions in the U.S. and emerging market sectors of financial inclusion, renewable energy, sustainable agriculture, water, natural foods, and education.

Michael was the first head of Africa at the Millennium Challenge Corporation, a U.S. government agency, where he created extensive public-private partnerships to support inclusive economic growth in Madagascar, Mali, Benin, Senegal, and Morocco. He was also involved with the management of the international impact investing portfolio at the Calvert Social Investment Foundation, he has served as a Senior Advisor to McKinsey & Company's Social Sector Office, and also worked as a Senior Advisor to McKinsey & Company.

Social impact markets are complicated because there are lots and lots and lots of counterparties in each deal, so let's try to do things that are bilateral instead of multilateral, at least limited lateral at letter ability. One of the biggest challenges of the social impact bond structure is that the outcomes are really long-dated and difficult to observe.

— Micheal Grossman

Interview transcript

To start, could you tell us a bit about yourself and how you got into this field?

I'm Michael Grossman. I'm responsible for impact investing in Social Finance. I did this role for about 18 months prior to Social Finance. My career started in banking a long time ago at Citibank. I worked exclusively at Citibank in different parts of Africa over the course of 12 years. After many executive roles at Citibank in Africa, I moved to be the first head of Africa at the Millennium Challenge Corporation, which is a US donor that was created to try to do things differently. I left MCC after three years and joined McKinsey in Casablanca, where I was a senior advisor. I helped McKinsey think about how to use capital to make the world a better place. From McKinsey, at the beginning of the global financial crisis, I moved over to the African Development Bank, where I worked with the CEO of the African Development Bank to manage the global financial crisis, specifically around the impact of the crisis on the bank and the bank's role in the global financial crisis, particularly around the product of fake finance. I went from there to a thing called Calvert Impact Capital, where I spent one year, then I moved to a single family office based in San Francisco to work for one of the Pritzker heirs. We deployed capital consistently with her values, focused on sustainability and inclusion. I ran the deck business. I did that for eight years and then moved over to Social Finance. So my journey started in commercial banking and moved increasingly towards deploying capital for reasons in addition to just financial return.


It appears that the pivot was quite organic. When you were making those career decisions, what prompted you to move onto this path?

Decisions are such a big word, right decisions feel like it's a binary thing where one day is one thing and the next day it's another thing? I don't know that it was ever really decision like that but I don't think I had an epiphany one day where I said, Oh, you know what working for Citibank isn't what I want to do. I want to be more socially focused. But you know, when you work in emerging markets, particularly the most emerging of the well, the least emerging of emerging markets, so the least developed markets, and you weren't like an institutional finance, I think one of the things that became at least to me, at least was that the transmission mechanism of how your money affects people's lives, like how the financial economy affects the real economy. It's really clear, right? There's not a lot of actors, there's not a lot of noise. There's not a lot of sophistication. So you can see it. It's not like immediate, but if you're paying attention, you can see the input output relationship of capital into the economy. So to me, that was really interesting, because I learned a lot about how money works. And then once you start learning about how money works, and you're like, Okay, so you could do other I said, I could do other things with money, in addition to simply what we're doing. So it was really kind of like step by step. You know, with a lot of other things mixed in, like, you know, being opportunistic about where I wanted to live. So it wasn't, as you know, I would, it's easy to look backwards and say, Oh, this was an intentional approach, but I don't think I don't really I wouldn't describe it like that. I just don't. I've been lucky enough to be presented with a series of really interesting, really hard and increasingly impactful opportunities to deploy my skills and energies, and I get paid well to do it. So yeah, why not?


Thank you. When I look at your current organization, it seems like there are many different areas of focus. The projects I saw on your webpage were quite diverse, ranging from working with Google to create career certificates for specific roles to impact investing. Can you provide an overview of the different kinds of work your organization does?

It's actually much narrower than it appears. Let's step back to around 2009. Social Finance was created to launch the Social Impact Bond in the United States. The logic behind the Social Impact Bond was that most government programs don't work because government individuals are bad at assessing the volatility of outcomes. Capital markets are better at assessing volatility, so the idea was to shift the risk of outcomes from government to private investors who can analyze it better. In practical terms, private investors fund programs and get repaid with a premium return when the programs meet the expected results. Aligning social programs and capital is a great idea on paper, but it doesn't work in reality for a number of reasons. One of the most obvious reasons is that government issuers don't have the capacity, structures, tools, or rules to think that way. Social Finance realized that there was an opportunity to help consult with governments to help them structure the kinds of outcomes-based financing that they were trying to sell. Over the period from 2014 to 2018, Social Finance grew as a consulting firm where they provided social impact bond capacity development advice. This kind of business has developed into their public sector practice, an advisory business where they give advice to the public sector and other public actors on how to structure outcomes-based products or services. They work with governments to structure these kinds of programs and offer a wide range of subject matters on their website related to their advisory practice. The team noticed over time that the consulting revenue pays for itself, with $89 million a year in consulting revenue. It's a decent-sized business that is intellectual and wonky.

So the other thing that I've noticed while going through the same period is that investors were really interested in outcomes. However, there were lots of people interested in impact investing. Lots of people talk about impact investing, but in reality, it's pretty squishy for most people. The idea of being outcome-focused, being able to observe and measure outcomes, and paying only for those outcomes got all the investor groups really excited. So when we added the team, it was time to step back and say, "Okay, if we have investors who are interested in financing this, which is usually the hardest part, let's try to do something that looks like it's outcomes-based, not just looks like it is outcomes-based. That is social change at the heart of it, and we can figure out what that means for social change as we think about it." And then, the exact opposite of what social impact bonds look like. Social impact bonds are pretty long deals, so let's try to do short deals. Social impact bonds are pretty low flow, and you might see one or two potential opportunities a year, so let's try to do things that are really high flow. Social impact markets are complicated because there are lots and lots and lots of counterparties in each deal, so let's try to do things that are bilateral instead of multilateral, at least limited lateral at letter ability. One of the biggest challenges of the social impact bond structure is that the outcomes are really long-dated and difficult to observe. Imagine if you're doing prison reform; it's a 30-year thing. If you're saying investors get paid at the end of 30 years, that's really difficult. So, is there something that we could do that is short-dated and easy to absorb? We ended up in workforce finance. Workforce finance is where we provide financing for people to pursue the training that will allow them to get better jobs and higher incomes, and the training finances outcomes-based, so you only pay if you realize a higher income. We have 345 (depending on how you want to count it, let's just say four) different legal investment vehicles that we manage that deploy capital around workforce finance. We have the upfront Fund, which is a $50 million fund that we raised from impact investors, the kind of classic impact investors like the MacArthur Foundation and then Michael and Susan Dell Foundation and some of the Waltons and some high net worth people. That $50 million finances people's training through training partners. For instance, we just signed a deal with an organization called CRF. CRF trains people to implement clinical trials in the United States for drug tests. Clinical trials are a growing business where they've got trials, luckily, the people they need to do the business need. They need some kind of certification, right? So, if you were a nurse from the Philippines or Indonesia and you were unable to transfer your credentials to the United States, you're probably working either in childcare or in the hospitality industry working as a maid in a hotel. And if you could afford the $9,500 (a big amount) and the 100 hours it took to complete this program, whatever you forego in your income for 100 hours plus the $9,500 of tuition, you would realize an income increase on average (and this is data we used real data) from about $38,000 to about $51,000 in one year to pay for all of your costs in one year, and then it's just a board scraping. We think there's a lot of opportunities like that where we can provide zero-cost upfront financing to individuals to work through training. We've deployed probably $30 million over 50. We've had some hiccups, we're learning to do it better, and we're really having some impact. But in reality, it's pretty small. That organization we just talked about is a $50 million fund. You can't put all your chips into one relationship. If you're managing other people's money, you have to manage it with some kind of prudence. So, the most we could do with a thing like CRF is fight three or $4 million by three or $4 million refinance 200 people, and for those 200 people and their families and their communities, this is a major increase, and it's great, but it doesn't really change the world. So, we started looking at ways where we could have more impact using the same tool, and we ended up with two opposed approaches, which we pursued both. One is to get bigger, and one is to get smaller. To get bigger, we said, "Okay, up until now, our approach has been training provider-centric. Let's go find a training provider who we know is good because we don't want to waste people's time, and we're also using other people's money. So, they have to have data that shows that if I take training at Grossman Institute of training, I'm going to realize a significant and sustained income increase. I'm basically going to get a job, and that job is in my industry, and that job is above the minimum that we said that we consider the living wage, depending on where it is." There's no sense in finding someone to finance who's going to make $36,000 in Boston because even though it might sound like a big number, who can afford to live like your housing is going to be 30,000 of that already, right? So, we set fairly high minima to establish this kind of family-sustaining wage. We said, "So, there's not that many training providers out there with data, but who does have data? Well, perhaps not surprisingly, when we started asking the question who does have data? We ended up at Google. Right? Google has more data than anybody you could possibly imagine. And one of the things Google has data on is a thing that they sell already called the Google career certificate, and the Google career certificate is ADA. The way it sounds is exactly what it sounds like. You get certified by Google that you have been trained in the methodology and the content approved by Google. So, like you could go get a Google career Certificate in Project Management, and then Google would say you have been trained by Google to stamp like the Google School of project management. That's basically what it is. And there's eight of them, like cybersecurity and user interface and the kinds of things you would expect big companies to look for, or entry-level or low-level IT jobs, and not just IT companies, but companies that have IT teams, right? It's been a growing industry. And what Google had found in their data was that the Google career certificate, which is an independent study course, you do it on your own, it's online. If you had a striking correlation between family income level and performance, income people did much better in achieving the Google career certificates than people who didn't. People who are enrolled in the Google career certificate program realized a big income bump. So, we said, "Alright, Google, we observed that this thing works but doesn't work for low-income people. We'll go and find people who are good trainers of low-income people. And we'll put it all together through financing." So, we went out and found a couple of groups. We just signed our second training provider. And we hope to do a total of five that are going to work through the Google career certificates fund. And what they're going to do is they recruit students, etc. And they train them, and we finance that training, or the student pays dollars upfront. They can enroll in one of these five training programs to get one of the seven or eight Google career certificates that they can choose from. And afterward, they go get jobs. And when they get jobs, if they get a job above a minimum income threshold, they pay us back $100 a month for five years, and they cover their costs. And if they don't, they don't. We raise philanthropy, and so we capitalized a fund with philanthropy, and then I borrowed money from Google dot inc, and they made us a commercial loan to this fund. And so, the fund is $100 million, and we expect to lose some of it like with any equity because we're making low-income loans.

And we're really excited. So that's how we got bigger. The Google Career Certificates Fund hopes to finance 20,000 students over five years and create $1 billion in wage gains or financing. We're doing an RCT to understand the implications and see if it really works. It's quite an initiative and has us thinking about how we can do the same thing with other clients, have market-recognized or industry-recognized credentialing that's not specific to individual organizations and is really hard to find. We're trying to think about whether we can do the same kind of structure around HVAC and brain jobs or around jobs in hospitals that are not nurses, such as overlay technicians and other allied health jobs. Is there an opportunity to create or support some kind of industry-recognized standard where we can find the training providers and put the two of you together? We're really excited about that. The other approach was to say, "Let's get smaller and let's get smaller was let's really work at the grassroots level." Through our aforementioned public sector strategy working with advisory, we've done a lot of that right now, particularly because the labor market in the US is so broken. A lot of public sector dollars are available for workforce finance, but most of that is done with grants. We're all favorable and brands, but the idea is that if you're going to grant someone money to get training, and that training leads to a significant, sustained income increase, then they should have to pay some of that back. Paying it back doesn't need to be punitive. We've structured a bunch of restructure so far, and we hope to launch two more in the next three months. SMS separately managed accounts, with different jurisdictions to structure and manage job training loan funds for them. For instance, in the state of New Jersey, which is a big northeast state in the US, we structured a partnership with the state of New Jersey and the nine largest businesses in New Jersey. Between them, we've raised $17.5 million, and $15 million is going to offshore wind technicians, cybersecurity people, and nurses. We're training them because we worked with the state of New Jersey and these nine employers to determine what the market needs and what's going to grow that you don't need a college degree for. Financing technical training so that you can start realizing this income increase right away. Similarly, in the state of Colorado, we found that there were six different philanthropies, each with between one and $2 million that they wanted to do workforce stuff with. We've stitched together the six people into a loan fund that's currently $9.5 million. We were told that if we hit $10 million, the state of Colorado would double it, so we're trying to get over that hump. We're doing the same thing now, training in Colorado for the same industries across the United States that are all suffering, healthcare, green transition jobs, or advanced manufacturing. Everybody's trying to create manufacturing jobs in the US without the workforce basis to do it. We're in the process of negotiating a similar structure with some people in Los Angeles and negotiating something with the people in North Carolina. We expect to roll this structure out to the extent that we can over the next couple of years, and it'll evolve. We're currently attacking this on a place-based basis, but we suspect that we'll increasingly move towards vertical structures, like what can we get for the healthcare industry? What can we do for the HVAC industry? As opposed to what can we do for the people in Ohio in the HVAC industry? Unfortunately, we have to follow the money a little bit because we're an intermediary. We don't have our own sources of capital. That's our workforce strategy. There are a couple of different vehicles that we manage, really around workforce finance.

We have two additional investment strategies that might have a team manager. One is a blended capital strategy focused on providing financing for the dreamers. The dreamers are childhood arrivals in the United States who arrived illegally as children without the appropriate documentation to immigrate, but they're allowed to stay because they're children. So that deferred action they have the right to live and work in the United States, but their right to live and work is temporary and not quite as legally defined as it should be. One of the downsides of that is they don't have the right to borrow to go to college. We're in the process of creating a loan fund using the philanthropy as our equity contribution, and then we'll just borrow the rest like it were any loan fine. We're going to focus on graduate school for a lot of reasons. Graduate student loans are a thing. They're an asset, like there's probably billions and billions of dollars of graduate student loans out there in the market. So people not a price of foreign graduate student loans, also a thing, fairly big market. We understand how the pricing should look for a graduate foreign student loan. Generally speaking, the equity contribution to an individual loan is probably about 17 or 18%. That loan is a 20-year loan and will average about 9% interest. What we're saying is, okay, given the nature of our capital, we can take an equity contribution of closer to 30%. So each loan is over-collateralized because that 30% is our money, and at the end of the day, if we just get 100% of that money back, it's a huge inflow into social finance. So we don't really need a return on equity. We can actually pay lenders a little bit more than they would be getting if they were investing in direct, guaranteed student government, governments, or banks or loans. We're able to offer an attractive price product and an attractive risk product. We believe there's a market to be buying this. We're just rolling this out now. We're starting to do some significant advertising with the students to see if there's demand. We're assuming there's demand because all the pieces say there should be. We've done some anecdotal work and found that there is demand, but now we need to see if there's actually a market for us to build a loan product on. That's what I'm pretty excited about. It's deeply in my own background like to move to Nashville, things available. As we develop products, and this dreamer's product, one of the things that we noticed as a team was that a lot of our capital investors were coming from donor-advised funds. Do you know what a donor-advised fund is? You do? Okay.

So we were discussing the donor advised fund and how it works. Our nonprofit organization, which is a 501(c)(3), received funding from philanthropy to study donor advised funds. We spent about a year and a half studying donor advised funds with tremendous support from two philanthropies. Now, we are in the process of launching two investment strategies that focus on donor advised funds as investors. Our overall objective is to mobilize passive charitable capital into active impact first investing. We are doing this in two ways. First, we are working with the national DAF and local taps. The nationals are legality and national philanthropic trust and Vanguard and Schwab and all the big companies, while the locals are generally community-based organizations like the Federation of Jewish charities of California, the Boston Foundation, the kin bind Foundation, the combined community foundations of Michigan, and the Silicon Valley Community Foundation. We are working with them on an individual basis to develop impact investing strategies for their donor advised fund so they can offer it to their clients. For instance, we recently completed some work with the Boston Foundation, where we spent a couple of months talking to all of their donors who were able to facilitate the donor advised fund donors. They were all interested in affordable housing because that's a big challenge in Boston. So we structured a $7 million portfolio and raised $7 million of impact investments for Boston Foundation clients in Boston to meet their needs. We hope to replicate this more broadly, and hopefully a little bit bigger than $7 million. The idea is that as the Community Foundation's start offering these kinds of investment opportunities to their donors, it attracts more and more capital because it's charismatic and compelling. The other thing which I'm really excited about is we are launching a fund to focus on impact first investing. We are supporting people who are pursuing interesting strategies that have high impact for which we do not believe the investor is being fully compensated for the risk they take. And that is really the key to how we're defining impact first. We expect to generate a positive return on the vehicle level, but that's not the primary focus of what we're doing. We just opened our data room and expect to have our first investor soon. We are very excited about this open-ended fund and expect it to be our flagship product going forward.


Thank you so much. I have quite a few questions, but let me start with the issue of risk. This topic kept coming up as we conducted our research. Investors are often hesitant to be the first to move because they do not want to take on the risk. They also want data, but as you mentioned earlier, obtaining data can be difficult. This creates a “chicken or egg” scenario. Without data, investors are less likely to invest, but without investment, it is difficult to generate data. How do you evaluate these types of risky investments, or investments that others may consider too risky?

So, there are many different ways to approach this, right? Each instrument has its own kind of analysis, depending on what we're trying to achieve. I think a big part of it is starting with understanding. It may seem obvious, but sometimes people forget. We need to start with understanding the nature of our capital and what it wants. If capital wants a high return, we need to evaluate investments through that lens. If we have capital that is willing to accept risk because we're trying to have an impact, we need to evaluate investments differently. Even if we get back only 70% of our money, it may still be worth it if we're trying to make an impact. We need to understand the nature of our capital and what we're trying to achieve. Then, we need to assume that we understand our capital and accept things at the frontier of riskiness for whatever our capital's frontier is. Honestly, I think that's our job. I don't think it's our job to take risks recklessly. We need to be analytical about it. Doing business is hard, and doing business with a double outcome is even harder. Winning the triple outcome is even more difficult. There are many more reasons to say no than to say yes, but our job is to build coalitions and momentum to get to yes because that's what's going to change the world. We need to combine audacity and caution. We need to take risks, but we need to take them well. It's a matter of being experienced, thinking things through, and seeking to understand. I have worked my whole career in what would simply be described as very high-risk locales, transactions, structures, and counterparties as a lender. I've never lost a dollar. That's not because I didn't lend money. I took a lot of risks. It's just a matter of understanding the scale. Banking in Africa, to me, was all about the simple fundamental question: how does my partner take my dollar and turn it back into my dollar? The markets are fairly transparent and undeveloped, so you can observe the process of value added. If you think about the expression we all learned in business school, the value chain, you take $1 and add value through the steps. You can observe how that works. Things can seem risky, but understanding in depth and being microeconomic in your analysis should allow you to at least understand the risk you're taking. Frequently, it's less than it appears. In many markets in which social impact works, the business model is unproven. The business model generally focuses on either some kind of expense displacement or making the product cheaper than before. Financial inclusion and solar energy are great examples. If my change of behavior results in a lower operating expense, I should never abandon that product. Understanding human behavior and math makes for a good investment. Yes, there's a lot of hype and risk, but our job is to figure out how to do it the right way. Thank you. It's a long-winded answer, but that's what we're supposed to do: figure out how to get to the right yeses.


Regarding outcome-based finance, determining measurable outcomes is a crucial part of the process. We work both internally and with external partners to come up with these measurements. Would you like more information on how we approach this process?

We do it upfront. It's much easier to determine what you want to measure. For our workforce, we're really simple about it. Admittedly, we are measuring one thing: people's income increases. And, to me, in late-stage capitalism in the United States in the 21st century, a higher income is better than a lower income, full stop. Especially when we're talking about people who live at the frontier of poverty. The marginal $20,000 that they're going to make is significantly important. So there's no need to get more complicated than that. What we get to do is work with a lot of partners on the upfront side to limit the volatility of the outcomes by building all of the support services and necessary things that will have an impact on people's probability of completing their training and getting the right job. You know, the expression that I've heard more frequently than any other time in my life is that life happens. It happens in your life. Your car breaks down, your kid needs to go to the hospital, your broadband doesn't work, all the things that, if you're not really concerned about living paycheck to paycheck, you can make work. But if you don't have access to credit or easy access to credit, and you don't have any margin for error, what's your response? You stop going to training and you go get a job doing something else. So we're trying to build all of the support services around our partners early on, and that's where we work really closely with a lot of community-based or social-based organizations who understand people a whole lot better. We're a bunch of smart banker types, consultant types, but, for most of us, we don't really have any understanding of real lived experience and understanding of the people we're talking about working with. So we need to work with others and do.


Do Social Finances in the Netherlands, UK, and Israel also consider workplace strategy and impact for workplaces, similar to other aspects of social impact?

We all learn from each other. We all started with a social impact bond work. It's funny, Adams Frisky, who's the CEO of Social Financial, was in Boston this whole week. I was at headquarters in Boston and just happened to be there. So, we work together, but pursue different strategies because all of our markets are different. It's difficult to think that the career impact bond, as we structured our workforce finance tool, would work the same in the United States as it would in Holland. Holland is much better; they have a much larger and more diverse social system to support people. So, the financing of training, which in the United States is a private sector function, is a public sector function in places like the UK or the Netherlands. We pursue some of the same strategies, but more informally, and learn from each other to the extent that we can. Great, thank you.


My next question is about technology. How do you think it can contribute to creating an impact?

I mean, that's one of those questions. You know, it feels very broad and generic, right? So obviously, consumer-facing technology can significantly lower the cost of delivering anything to anybody. I think back to my days in Africa and remember that there were lots of credible African borrowers out there, people who weren't creditworthy but would pay back their loans, who wanted to pay back their loans, and were able to pay back their loans. But those loans that they could pay back were like $100. The ability to deliver a $100 loan to somebody would cost more than that to make it work. Just think about the interface with the bank, the papers, and all that stuff. When it became digital, all of a sudden mobile money started in Kenya in a real way. When the extension of credit became digital to individuals, the marginal cost of reaching someone was zero, or approached zero pretty quickly. So that $100 loan became economically really attractive. If you think about that, you take that analogy and say, "How can I deliver content and engagement and career advice and career progression to people in a way that, because of the nature of digital delivery, is so low cost that its effectiveness multiplies and is amplified for many?" That's what I'm trying to figure out. I don't know the answer yet because so much of it requires some kind of interpersonal connection. So I don't know, but that's one of the things we're excited about. I also think that if I look at the investor base that we're working with, most donor-advised funds and super high net worths, our objective is to mobilize charitable capital to impact first investing. The increasing ability to deliver content to investors in a way that allows them to have emotional interaction with the investment opportunities is very powerful. Again, I don't fully understand what that means yet, but I know that I can sense that it's there. You used to go into any kind of nonprofit's offices or get the thing in the mail, and there would always be pictures of smiling and waving brown children. That is because people felt that that was compelling and would motivate the mind. But if you can actually make that so much more interactive and authentic using technology, I feel like that could only drive investor behavior.


That's really interesting. I also think we have similar suggestions. Storytelling partners are important in creating paths because stories can create emotional connections. This is especially true in Asia. I spoke to the Centre for Philanthropy in Asia and they said that there aren't many donor-advised funds in the region. It really relies on high net worth individuals and their personal emotional connections to decide where to divert their energy and capital. It's a very personal decision. Knowing this is very helpful.

My last question is even broader than the previous one. If you had a magic wand, what would you use it for to create impacts?

I think taller.


You're speaking to someone who's 4’10 (147cm).

Okay, then spend my time talking to shorter people. Okay, where is such a great question. Um…

So, I don't know, to me, there is a lot of opportunity. For me, I know what I'm doing. There's a lot of opportunity to deploy capital. There are lots of needs, right? Lots of people have problems. I mean, it's worse than you could imagine. This is the most bearish bullish statement you could ever make. But, you know, there's more and more opportunity to deploy impact capital every day. Right? Things are getting worse, and there's an opportunity to drive social change and environmental change with money. So, you know, it's a growing market, and I think different money is really interested. There's not a capital supply problem, nor is there a capital demand problem. So, therefore, why isn't there more capital going to impact? There's an intermediary problem. And this intermediary problem is not a new problem; it has been going on for a while, and it's been addressed a little bit more and more, but it still remains a challenge. One of the reasons why there is an intermediary problem is that we don't have the right talent. It's the same as I guess every other industry. My observation is, in fact, the investing world has a really large number of really smart, hardworking, well-meaning young professionals who want to change the world. And I think that's great. That said, banking, diplomatic capital, financial services, and investing are, whether you like it or not, an apprenticeship business, right? What you learn is you learn by doing. And, you know, the only way you do is by doing. So, so much of these young, hardworking, open-hearted people don't have the right experience to actually do what they need to be doing. And so what they need to do is be willing to say, "Okay, I'm going to go work at BlackRock. Within three years, I'm going to go work at Citi for three years. I'm going to go work at Goldman Sachs for three years, learn some hard tools, and then be able to then come and take a pay cut to go do this." My magic wand would be to upskill a whole bunch of financial professionals so that they can combine their open-heartedness with some experience so that they know how to actually serve with capital the people they're trying to serve. It's not enough to be compelled by poor people. You have to know how to be able to help. Yeah. Right. And so to me, I would use my magic wand to upskill the financial intermediation part of our industry so that we have stronger intermediaries who could deploy capital.


What kind of skills do you think they need? Many MBA programs include a social impact element, so it's important to consider that as well.

Knowing how to do financial analysis and how to close deals is crucial. It's not enough to have a document explaining how to identify model structure, negotiate, close, and manage financial relationships. Anyone can do one deal, but being successful in fields like investment banking, commercial banking, real estate investing, or trade financing requires experience. Financial institutions are not generally run by old people because of hierarchy, but because experience is what makes you good at it. It's concerning that people go into development finance institutions or other impact investors just to build track records so they can eventually work for Goldman Sachs. If you make a mistake at Goldman Sachs, you lose money. If you make a mistake at FMO, DFC, or other impact investors, you hurt people and the planet. The experience should be reversed, but unfortunately it's not. That's what needs to change.


I can totally relate to that. Despite the criticism that investment banking receives, it provides very strong training.

Right and just, how do you use what you learned at Goldman? My favorite teammate over there was a trader at Goldman. She learned how to do math fast, and she had good people skills. You put them together, and that's just like a wonderful banker.


Yeah. Especially the environment. It really pushes you to perform.

And to think about the details.


Well. Great. Thank you so much for your time, Michael.